Refund Policy — Markah

1. Paid Plans

Markah offers optional Pro subscriptions at RM24/month or RM200/year, processed securely via Razorpay. A free tier (10 essays/month after your 30 signup bonus essays) is also available — no credit card required for the free tier.

2. Cancellation

You may cancel your Pro subscription at any time from the Billing page. Cancellation takes effect at the end of the current billing period — you retain full Pro access until then. No partial refunds are issued for unused days in a billing period.

3. Refund Eligibility

7-day refund window: You may request a full refund within 7 calendar days of your first payment, provided that fewer than 20% of that month's Pro essay allowance has been used.
Partially used allowance: If more than 20% of the monthly Pro allowance has been used, the purchase is not eligible for a refund.
Renewal charges: Refunds are not available for automatic renewal charges after the first billing cycle.

4. How to Request a Refund

To request a refund, email contact@niskala.my with:

Your registered email address
Date of purchase
Reason for the refund request

We will review and respond within 3 business days. Approved refunds will be processed to the original payment method within 7–14 business days.

5. Non-Refundable Items

Credits that have already been used for grading
Purchases made more than 7 days prior to the refund request
Accounts that have been suspended due to Terms of Service violations

6. Technical Issues

If you experience a technical problem that prevents you from using credits you have paid for, please contact us at contact@niskala.my. We will investigate and either resolve the issue or issue a credit/refund at our discretion.

7. Contact

For refund requests or questions:
Niskala
Email: contact@niskala.my
Response time: 1–3 business days